Refund & Cancellation Policy – MUF Enterprises
Refund & Cancellation Policy – MUF Enterprises
At MUF Enterprises, customer satisfaction is our highest priority.
We take pride in delivering professional cleaning, pest control, and maintenance services with consistency, reliability, and care.
This Refund & Cancellation Policy has been designed to ensure transparency and fairness for all our valued customers.
By booking our services through our website, phone, or WhatsApp, you agree to the terms stated below.
1. Service Cancellation Policy
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Customers may cancel or reschedule their booking at least 24 hours before the scheduled service time without any penalty. A full refund will be processed for prepaid bookings.
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Cancellations made within 24 hours of the scheduled service may be subject to a 10%–20% administrative fee, depending on the nature of the booking and resources allocated.
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Same-day cancellations after our team has been dispatched will be charged in full.
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MUF Enterprises reserves the right to cancel or reschedule a booking due to unforeseen circumstances such as severe weather, safety concerns, or staff unavailability. In such cases, customers may choose to reschedule or request a full refund.
2. Refund Eligibility
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Refunds are applicable only for services that have not been rendered or were not delivered as promised.
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To be eligible for a refund, customers must file a written complaint within 48 hours of the service completion.
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Refund requests must include:
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Proof of payment (transaction ID, invoice, or screenshot)
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Booking details (date, service type, and address)
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A clear explanation of the issue encountered
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Once the request is verified and approved, the refund will be processed within 7–10 working days using the same payment method (PayFast, bank transfer, or cash, as applicable).
3. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
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The customer provides incorrect service details or address information.
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Our staff arrives on-site but is unable to access the premises due to customer absence, lock-in, or denial of entry.
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The service has already been completed according to agreed scope and standards.
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The customer fails to report a complaint within the specified time frame (48 hours).
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Any third-party damage, misuse, or circumstances beyond our control (e.g., electrical or plumbing issues not related to cleaning).
4. Quality Re-Service Option
Instead of a refund, MUF Enterprises may, at its discretion, offer a free re-service to correct any service deficiency reported in good faith.
This ensures that customers receive full value and satisfaction from our services.
5. No-Show Policy
If our team arrives at the scheduled location and is unable to start work due to reasons attributable to the customer (locked premises, wrong address, or unavailability), the booking will be marked as a no-show, and payment will not be refunded.
6. Processing Time
All approved refunds will be processed within 7–10 business days after verification.
Bank and gateway processing times may vary depending on the financial institution involved.
7. Contact for Refunds & Cancellations
If you have any questions, refund requests, or service concerns, please contact us via:
📞 0330-5188088 / 0300-1761176
📧 info@mufcleaning.pk
📍 Suite # SF-58, 2nd Floor, Vincy Mall, Clifton Block 9, Karachi, Pakistan
8. Policy Updates
MUF Enterprises reserves the right to update or modify this policy at any time without prior notice. The latest version will always be available on our website at www.mufcleaning.pk.
Last updated: November 2025